Unpaid appointment requests
You can change or cancel an unpaid request by emailing info@fhptuning.com. A requested date is not reserved until confirmed by FHP.
Before work begins
Contact us promptly if you wish to cancel a paid service before work starts. If no work or separately agreed non-recoverable cost has been authorised or incurred, we refund the cancelled service.
After authorised work begins
Where you have authorised custom work to begin, any charge for completed work or agreed non-recoverable costs will be explained and assessed in accordance with applicable law. There is no automatic blanket exclusion of refund rights.
Unsuitable or unavailable services
If assessment shows we cannot supply the prepaid service, we will discuss alternatives or refund the unsupplied service, accounting only for assessment work separately agreed in advance.
Problems with a service
Contact us with your order reference, symptoms and any diagnostic information. Allow us a reasonable opportunity to inspect and address the concern. Your mandatory rights remain unaffected.
Refund method
Approved refunds are returned through the original payment method where possible. Processing time depends on the payment provider; we will confirm when the refund has been issued.